Refund and Return Policy – ReportViral

Effective Date: March 7, 2025

At ReportViral, we are committed to providing high-quality organic skincare products for men that meet the highest standards. Your satisfaction is our top priority, and we strive to ensure a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a transparent and fair refund and return policy in accordance with consumer protection laws and Google AdSense policies.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days from the date of delivery.
  • The product must have been purchased directly from ReportViral (orders from unauthorized sellers are not eligible).
  • Proof of purchase (receipt or order confirmation) is required.

For hygiene and safety reasons, we cannot accept returns of used or opened skincare products unless the item is defective or damaged upon arrival.

2. How to Request a Return or Refund

To initiate a return or refund, follow these steps:

  1. Contact Us – Email us at info@reportviral.xyz or call 859-283-4747 with your order number, reason for return, and photos of the product (if applicable).
  2. Approval & Instructions – Once your request is reviewed, we will send you further instructions on where to ship the item.
  3. Return the Product – Carefully package the item and ship it to our designated return address. Customers are responsible for return shipping costs unless the product is defective or incorrect.
  4. Processing & Refund – Once we receive and inspect the item, we will process your refund within 7-10 business days via the original payment method.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will provide a free replacement or full refund, including return shipping costs. Please provide:

  • Photos or videos showing the issue
  • Your order number and contact details

We may ask you to return the defective product before issuing a replacement or refund.

4. Non-Refundable & Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Used or opened skincare products (unless defective)
  • Gift cards and promotional items
  • Final sale or clearance products
  • Items returned without prior approval

We encourage customers to read product descriptions carefully before purchasing to ensure the product meets their needs.

5. Late or Missing Refunds

Refunds typically take 7-10 business days to reflect in your account. If you have not received your refund within this timeframe:

  • Check with your bank or payment provider (some transactions take longer to process).
  • Contact your credit card company (refunds may take a few extra days to appear).
  • If the issue persists, email us at info@reportviral.xyz, and we will assist you.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, please return the original item following the standard return process and place a new order for the desired item.

7. Order Cancellations

You may cancel an order within 12 hours of placing it. After this period, orders are processed and cannot be canceled. If your order has already shipped, you may return it upon delivery following our return policy.

8. International Orders

For international orders:

  • Customers are responsible for all return shipping costs and customs fees.
  • Refunds will only cover the product price (shipping fees are non-refundable).
  • Due to international shipping policies, some products may not be eligible for returns. Contact us for further assistance.

9. Policy Updates

We reserve the right to modify or update this Refund and Return Policy at any time to comply with business operations and legal requirements. The latest version will always be available on ReportViral.

10. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us:

📍 Address: 4214 Zappia Drive, Florence, Kentucky, United States
📞 Phone: 859-283-4747
📧 Email: info@reportviral.xyz
🌐 Website: https://reportviral.xyz/

Thank you for choosing ReportViral. We appreciate your trust and support!